Placement at ICICI Bank
E – Relationship Manager
ICICI Bank’s Phone Banking services help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.
Job Description:
- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
- Provide professional customer service to achieve high customer satisfaction and retention
- Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
- Serve as one-point contact to the mapped customers of the bank
- Cross selling of new products and services for both new and existing customers
- Providing advisory for various products offered by Banks to enhance relationship value
- Develop and maintain banking relationships with select group of customers through individualized customer service
- Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
- Achieve the budgeted cross sell targets
- Ensure coverage of customer base in accordance with business plans
Key skills:
- Ability to manage relationships to improve relationship value of existing Clients
- Aptitude towards delivering high quality customer service with good organizational and interpersonal skills
- Excellent communication Skills
- Self-driven with sales bent of mind
Experience:
- Graduates with 6 -10 years of work experience
- MBAs with 0 – 3 years of work experience
CTC– 3.5L to 3.8 LPA (approx.)(Salary may vary due to HRA component)
INTERESTED STUDENTS KINDLY FILL THE DETAILS THROUGH LINK- https://www.icicicareers.com/Careers/CP/CandidateLogin.aspx AND CONTACT ME.
