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Market environment Various environmental factors affect the way a business is operated. These environmental factors can be divided into two broad categories, such as the internal environment and the external environment. A business is required to adapt to these marketing environments to stay profitable and ahead in the competition. In this article, you will learn about different types of marketing environments and various components of the marketing environment Definition The marketing environment can be defined as a combination of both internal environmental factors and external environmental factors. These marketing environments surround a business and influence the operations of the business. What is the marketing environment? A marketing environment is a combination of internal and external environmental forces and factors that influences the business operation of a business and its ability to serve its customers. It is essential to know both internal as well as external environmental factors. Therefore, enterprises keep checking on them to do their business without any legal trouble and to generate maximum profit. The internal marketing environment consists of factors like material, machines, workers, money, etc. All of these components are necessary to run a business successfully. For example, if the raw material is not available on time and in sufficient quantity, then the work of production will become slow, and the company will not be able to fulfill the demand of the product in the market. On the other hand, the external marketing environment can be divided into two categories, such as macro external marketing environment and micro external marketing environment. The microenvironment is closely related to the business and constitutes all external business activities such as distribution and promotion of products of the company. The macro-environmental components affect all the companies serving in a single industry similarly. For example, changes in the laws and rules related to production or doing business will apply to all companies likely. In the next section, you will learn about all the internal as well as external components of an organization. Components of the marketing environment There are broadly two components of the marketing environment, such as the internal environment and external environment. Different types of parts of the marketing environment are categorized under these two broad categories. The internal environment of a business can be controlled, but there is very little control of a business in the external marketing environment. Let us learn about both components one by one. 1. Internal environment The internal environment is formed of all the internal factors and forces of an organization. The internal environment of an organization is within the control of the marketer, and he can change or modify the environment as per the demand in the market and requirement of the business. The following are the five factors that form the internal environment of an organization. These factors are also referred to as five Ms of a business. 1. Money 2. Men 3. Markets 4. Materials 5. Machinery All the components of the internal environment are as important as that of the components of an external environment. However, the internal environment factors are changed according to the change in the external marketing components. For example, an organization is required to upgrade its technology if new technology in the market is introduced. The internal environment of an organization also includes the marketing department, the sales department, the human resource department, and the manufacturing department. 2. External Marketing environment The external marketing environment consists of all the external marketing factors that exist outside the organization, and the marketer has little or no control over the external marketing environment factors. The external marketing environment can be divided into two categories, such as microenvironment and the macro environment. Let us learn about both macro and micro environments one by one. A. Microenvironment The microenvironment of a business consists of all the factors and forces that are directly associated with the company. The micro components of the external environment are also known as task environments. The following are the various components of the micro external environment. 1. Suppliers Suppliers are an essential part of every organization. Suppliers supplies material and all other types of resources required for the production of products. A company can run its business successfully only if its suppliers supply material of good quality and on time. 2. Market intermediaries Market intermediaries are the intermediary parties that help a business to distribute its products in the market. The market intermediaries can be wholesalers, retailers, and distributors. All of these market intermediaries are an essential part of the business as they are the face of the company in the market and represent the products of the company in the market. 3. Partners Business partners are the business entities that conduct business with the organization. For example, advertising agencies, banking and insurance companies, market research organization s, brokers, and transportation companies, etc. A company is required to partner with several other companies to run a successful business. 4. Customers Customers are the most crucial component of the business. Customers are the target audience of the product, and the preference of customers influences all the marketing and business efforts of a company. 5. Public The public is people other than the target audience of the organization. The public plays a vital role in the success of the business as it can build or destroy the image of a company in the market. The public has the power to influence the purchasing decision of the target audience. Especially in the times of the internet, the ability to control the public has increased as they can share their views about your products and services on the internet freely. 6. Competitors The last but not least component of the microenvironment is the competitors of a business. The competitors are the other businesses that sell similar products as your products or are part of the same strategic group in the industry. B. Macro Environment Macro components of a marketing environment consist of all external forces and factors that impact the whole industry rather than just changing an organization directly. Therefore, the macro marketing environment is also referred to as a large environment. The following are the six components of the macro environment. Let us learn about them one by one. 1. Technological environment Technology is one of the elements that have great potential to influence the business of an organization. It is dynamic, as it changes rapidly. Technology provides several threats and opportunities to the business environment. The technological environment consists of research and development in technology, innovation, inducement of technology, and technical alternatives, etc. 2. Demographic environment The demographic environment component of the macro marketing environment consists of people that form a market. The population of the demographic environment can be characterized based on various factors such as age, gender, density, size, location, race, and occupation, etc. The demographic environment is a crucial component for business as the company design and builds its products based on the characteristics of the demographic environment. 3. Social-cultural environment The social-cultural component of a macro environment is formed using values, lifestyle, culture, beliefs, and prejudices of the target audience of a business. The social-cultural environment varies from one region to another region. People living in one area might prefer a different type of product than the preference of the product of the people of any other region. Businesses are required to have in-depth knowledge of the social-cultural environment to design a product or service that is preferred by most people. 4. Economic environment The economic environment component is a type of component that influences all industries. The economic environment affects the purchasing power and spending patterns of the buyers. The following are the different factors that form an economic environment. 1. Interest Rates. 2. Gross Domestic Products (GDP). 3. Gross National Product (GNP). 4. Inflation. 5. Subsidies. 6. Income distribution. 7. Government funding. 8. Other significant economic variables. 5. Political-legal environment: The political-legal environment consists of laws and policies of a country. In addition to rules and procedures, the political-legal environment also includes agencies and pressure groups. All of these political entities impact the working capacity of the industry in society. 6. Physical environment: The last component of the macro environment is the physical environment in which an organization exists. The following are the components of the physical environment. 1. Climate condition 2. Environmental change. 3. Availability of the raw material. 4. Natural resources like water. 5. pollution. Examples of the marketing environment Examples of the internal marketing environment The best example of an internal marketing environment is the office culture of the organization. Your office culture consists of the values, beliefs, and attitudes of your employees. All of these factors determine how the employees of your organization will behave. For example, in an organization where employees are encouraged to perform in a team and support the members of the group are more likely to perform better than the organization where employees compete with one another. Moreover, employees are likely to perform better in a positive internal marketing environment rather than an environment where employees are nagged continuously and pressured to perform well. Google is one of the best companies that provide a positive and very healthy internal environment to its employees. Because of this, Google is now one of the leading companies in the industry. Examples of the external marketing environment The external marketing environment of an organization is formed of micro and macro environment. The microenvironment consists of suppliers, market intermediaries, partners, customers, public, and competitors, etc. for example, suppliers of an organization alter the business environment of an organization to a certain extent. If suppliers supply good quality material and supply that material on time, then the organization can produce the right quality products and can fulfill the demand in the market efficiently. Another vital component of the micro marketing environment is the market intermediaries. The market intermediaries of your business play an essential role in the success of your business. They are the face of your company. They interact with your customers daily and understand your customers and also your product. Let us take the example of a retailer. A retailer sells products from different companies in the market. It is in the hands of a retailer to decide whether to promote your product or not. The sales of your products will significantly depend on the people who represent you in the market. Therefore, it is necessary to provide proper incentives to your representatives and provide a good margin to them on your products so that they promote your products to their customers rather than promoting the products of your competitors. On the other hand, a macro marketing environment does not affect an organization directly but affects the whole industry. An organization is required to perform its business operations according to the macro-environment factors. The examples of the macro-environment are demographic environment, social-cultural environment, economic environment, political-legal environment, physical environment, and technological environment, etc. The business operations of an organization are controlled by the laws and policies decided by the government. In addition to this, the technological environment influences the business environment more than any other macro-environment factor. A business is required to upgrade the technology that it uses for business operations from time to time in order to stay ahead in the competition. The technological environment has both advantages and disadvantages for an organization as an organization is always required to think of innovation to compete with its competitors. On the other hand, it is also costly for an organization to update its technology regularly. Importance of marketing environment The marketing environment holds great importance when it comes to conducting business successfully. Businesses of all sizes, whether small or large or required to do their business within the marketing environment. The existence of the company, its profits, and its losses largely depends on the internal as well as the external environment around it. Therefore, it becomes essential for a marketer to understand and study the marketing environment thoroughly to generate profits and stay in business for a more extended period. Let us understand why the understanding and knowledge of the marketing environment is necessary to run a successful business. 1. To learn about your competitors: A business needs to learn about its competitors to stay ahead in the competition. Different companies fight for a single opportunity in a niche market using different strategies. A deeper understanding of the marketing environment helps a marketer to learn about the business strategies and plans of their competitors. Having this knowledge helps the marketers to understand the policy of their competitors and plan their business strategies accordingly. 2. To learn about your customers: Customers are an essential part of a business. All the business activities of a company are focused on serving its customers better. Therefore, a company gives great importance to learn about their customers and their changing preferences to serve them better and to have a long relationship with them. The marketing environment helps the marketer to understand the customers and their preferences. For example, when there is a slowdown in the economy and inflation is on the surge. At such times, people either prefer to spend less or cease their spending to save money. Therefore, people look for goods and services at lower prices. Consequently, a company must either introduce new products with lower prices or sell their products at discounted prices so that they can still make sales when there is an economic slowdown. 3. Necessary for future planning A business is required to plan to meet the demand of the market and produce as per the latest trends in the market. It is essential to learn about the internal and external environment to plan efficiently. 4. To make most out of the latest trends Trends change rapidly, and the change is rapid in fashion and other similar industries. Companies that are part of such industries are required to keep a check on the changing trends. To do this, they learn about every aspect of the marketing environment so that they can prepare a foolproof plan for the future. 5. To learn about all the threats and opportunities related to business Understanding the marketing environment is necessary to learn about the risks and opportunities associated with the company. The marketer can take advantage of being a first-mover if they know the opportunities related to the business. Moreover, a business must learn about the threat associated with the company to take precautions to stay safe.
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: MARKETING MIX The marketing mix refers to the set of actions, or tactics, that a company uses to promote its brand or product in the market. The 4Ps make up a typical marketing mix – Price, Product, Promotion and Place. However, nowadays, the marketing mix increasingly includes several other Ps like Packaging, Positioning, People and even Politics as vital mix elements. Price: refers to the value that is put for a product. It depends on costs of production, segment targeted, ability of the market to pay, supply – demand and a host of other direct and indirect factors. There can be several types of pricing strategies, each tied in with an overall business plan. Pricing can also be used a demarcation, to differentiate and enhance the image of a product. Product: refers to the item actually being sold. The product must deliver a minimum level of performance; otherwise even the best work on the other elements of the marketing mix won’t do any good. Place: refers to the point of sale. In every industry, catching the eye of the consumer and making it easy for her to buy it is the main aim of a good distribution or ‘place’ strategy. Retailers pay a premium for the right location. In fact, the mantra of a successful retail business is ‘location, location, location’. Promotion: this refers to all the activities undertaken to make the product or service known to the user and trade. This can include advertising, word of mouth, press reports, incentives, commissions and awards to the trade. It can also include consumer schemes, direct marketing, contests and prize. All the elements of the marketing mix influence each other. They make up the business plan for a company and handled right, can give it great success. But handled wrong and the business could take years to recover. The marketing mix needs a lot of understanding, market research and consultation with several people, from users to trade to manufacturing and several others. Marketing Mix – A mixture of several ideas and plans followed by a marketing representative to promote a particular product or brand is called marketing mix. Several concepts and ideas combined together to formulate final strategies helpful in making a brand popular amongst the masses form marketing mix. Elements of Marketing Mix The elements of marketing mix are often called the four P’s of marketing. 1. Product Goods manufactured by organizations for the end-users are called products. Products can be of two types – Tangible Product and Intangible Product (Services) An individual can see, touch and feel tangible products as compared to intangible products. A product in a market place is something which a seller sells to the buyers in exchange of money. 2. Price The money which a buyer pays for a product is called as price of the product. The price of a product is indirectly proportional to its availability in the market. Lesser its availability, more would be its price and vice a versa. Retail stores which stock unique products (not available at any other store) quote a higher price from the buyers. 3. Place Place refers to the location where the products are available and can be sold or purchased. Buyers can purchase products either from physical markets or from virtual markets. In a physical market, buyers and sellers can physically meet and interact with each other whereas in a virtual market buyers and sellers meet through internet. 4. Promotion Promotion refers to the various strategies and ideas implemented by the marketers to make the end – users aware of their brand. Promotion includes various techniques employed to promote and make a brand popular amongst the masses. Promotion can be through any of the following ways: Advertising Print media, Television, radio are effective ways to entice customers and make them aware of the brand’s existence. Billboards, hoardings, banners installed intelligently at strategic locations like heavy traffic areas, crossings, railway stations, bus stands attract the passing individuals towards a particular brand. Taglines also increase the recall value of the brand amongst the customers. Word of mouth One satisfied customer brings ten more customers along with him whereas one dis-satisfied customer takes away ten more customers. That’s the importance of word of mouth. Positive word of mouth goes a long way in promoting brands amongst the customers. Lately three more P’s have been added to the marketing mix. They are as follows: People – The individuals involved in the sale and purchase of products or services come under people. Process – Process includes the various mechanisms and procedures which help the product to finally reach its target market Physical Evidence – With the help of physical evidence, a marketer tries to communicate the USP’s and benefits of a product to the end users Four C’s of Marketing Mix Now days, organizations treat their customers like kings. In the current scenario, the four C’s has thus replaced the four P’s of marketing making it a more customer oriented model. Koichi Shimizu in the year 1973 proposed a four C’s classification. Commodity – (Replaces Products) Cost – (Replaces Price) involves manufacturing cost, buying cost and selling cost Channel – The various channels which help the product reach the target market. Communication – (Replaces Promotion) Robert F. Lauterborn gave a modernized version of the four C’s model in the year 1993. According to him the four C’s of marketing are: Consumer Cost Convenience Communication Conclusion of the Marketing Mix: The Art of Blending the Elements: In short, a marketing manager uses four marketing tools — decision areas — that ineract with one another. These are product, promotion, distribution and price. The blending of these four tools is referred to as the marketing mix. A manager’s selection of an marketing mix is very important. Different combinations of ingredi-ents may be used. In marketing, there is no standard formula for a successful combination of marketing elements. Marketing mixes will vary from company to company, depending upon the kinds of markets Benefits of Marketing Mix An analytical study and interpretation has some benefits that are made available to the business firms. These are: 1. It provides a valuable guide for resource allocation: Every marketing effort warrants the judicious allocation of resources both human and financial. As one is aware, these resources are limited and precious and should be used in an effective manner. These needed resources depend on the nature of marketing mix that maximizes not only consumer satisfaction or delight on one hand and profit to the firm. 2. It helps to allocate the responsibilities: The creative and challenging job of marketing is a team work and part of marketing process entails the allocation of responsibilities to members of this marketing team. By virtue of specialization some are accountable for product management, others for selling and still others for physical distribution. As the marketing manager has the perfect mix on his hand and in mind, it is realty easy and logical to allocate the individual and group responsibilities; it is because, before arriving at ‘perfect mix’ good deal of house-work or punch practice is done based on logic and empirical findings. 3. It provides an opportunity to analyze cost benefit elasticity’s: Resources which are limited having alternative uses are to be judiciously allocated to the requirements of the mix input make that are designed to pay out. On illustrative basis, it can be said that one can increase the number of sales-personal in order to increase sales; or by increasing the ad budget. One must be aware of behavior of costs and revenues with the change in situation. Coming to real life situation, one has to consider the cumulative effect of these multiple tools on one another. These alternative tools are known for varying degree of elasticity’s and it is the accepted marketing-mix concept that assists to analyze such a proposition. As a “perfect-mix” is based on total recognition of relationship between the cost and revenue. This helps to determine that you can go on increasing the expenditure so long as it brings in positive revenue or results. Such an exercise is possible only when there is a marketing program that has identified the components and tents of that mix guaranteeing encouraging market response. 4. It facilitates communication process: Each business unit has its internal organization which is the framework of relations from top to bottom whether flat and slim or high-rise and tapering. Coming to each department, division, section; different units use differing terminologies for the marketing positions and sub-positions. This leads to confusion and conflict so far as meaning of each position is concerned. The titles given are so confusing that they fail to convey the contents of job titles. Thus, there can be “Marketing and promotion manager” along with “Brand managers” or “Promotion and publicity manager” side by side with “Sales and contract-manager”. If, this is the story of one company, another company speaks of “Market-research and promotion manager”.
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