Placement at SBI Card

Profile-Executive – Customer Services

Company-SBI Card and Payments Services Ltd

Full-Time Start Date: Jul 2022

CTC-2.5-4 LPA + incentives and allowances

Job Location– Gurgaon or Chennai

Eligibility Criteria–

Any Graduate or Post Graduate
Proficiency in spoken English & Tamil/Malayalam for Chennai and English & Hindi for Gurgaon
Selection Process-Virtual rounds of interview

Mode of Joining-Work from the office

Job Responsibilities

Would be part of the customer services team handling Inbound calls/outbound from Credit Card holders.
Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined.
Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross-sell, retention,
First, call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.
Would be required to contribute to cross-sell targets through inbound as well as outbound channels.
The job involves compliance with Business Policy, processes, and procedures.
Need to take additional responsibilities & identify process gaps for process improvement and better customer experience

INTERESTED STUDENTS KINDLY SEND YOUR RESUME AT- tpo@sbs.ac.in