HCL TECHNOLOGY
Fwd: HCL TECHNOLOGY POOL CAMPUS ON 9/8/2016 at R.D.ENGG COLLEGE
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From: RDEC PlacementCell
Date: Mon, Jul 25, 2016 at 3:38 PM
Subject: Fwd: HCL TECHNOLOGY POOL CAMPUS ON 9/8/2016 at R.D.ENGG COLLEGE
To: somany_sitm@rediffmail.com, ragini_sitm@rediffmail.com, TPO
Greetings from R.D.Engineering college.
R.D.Enggineering college is going to organize Pool Campus drive for HCL Technologies dated on 9/8/2016 .
Please inform your BTech (CSE/IT/ECE/EEE/E&IE) / BCA 2016/2015/2014 Pass out students and share the job profile.
For the campus drive, Students must come in formal along with resume, photographs, photocopy of all documents and certificates.
COMPANY : HCL Technologies
Website: www.hcl.com
Branch: BTech (CSE/IT/ECE/EEE/E&IE) / BCA
Batch: 2016/2015/2014
Criteria: 50 % Throughout
Date: 9/8/2016
Time: 09.00AM
Place: (Location map is attached) R.D.Engineering College, 8 th KM Mile Stone from Ghaziabad National Highway (NH) No.58 Delhi- Meerut Road Duhai,Ghaziabad.
Salary: 2 L/A.
Location: Noida/Chennai/ Bangalore
Selection Process:
n Pre Placement Talk
n Written Grammar Test
n Group Discussion
n Technical Interview (Face to Face)
n HR Round
About Company –
HCL Technologies Limited is an Indian global IT services company headquartered in Noida, Uttar Pradesh. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing. HCL has offices in 31 countries to provide services across industry verticals, including aerospace & defense, energy & utilities, independent software vendors, manufacturing, professional services, servers & storage, automotive, financial services, industrial manufacturing, media & entertainment, retail & consumer, telecom, consumer electronics, government, life sciences & healthcare, medical devices, semiconductors, and travel, transportation & logistics.
HCL Technologies is on the Forbes Global 2000 list and is one of Asia’s Fab 100 Companies.
JOB PROFILE – 1.
Skill: DC Ops
Work Location: Noida/Chennai/ Bangalore
Qualification: BTech (CSE/IT/ECE/EEE/E&IE) /BCA
Batch: 2014, 2015 & 2016 Pass Out (Freshers or Exprience)
For Freshers Candidates following skill set is suggested –
L1 support on Windows/Unix Servers, AD, Network Devices.
Good troubleshooting skills.
Fundamental knowledge of Networks.
Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
Exposure to any monitoring/ticketing tool, VERITAS .
Willingness to work in 24*7 environments.
For Experience Candidates following skill set is Suggested –
– Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli
– Incident, Problem, Change lifecycle process.
– Any ITSM tool e.g.: Remedy, Peregrine etc.
-Batch job scheduling.
-Start/stop backup jobs.
– Backup monitoring tools like Networker.
-Generating Reports through Dashboard, Remedy etc.
Responsibilities
— Respond to and diagnose, problems through discussions with users,including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
— Responsible for activities relating to the evaluation, analysis,
setup of PC-based software products (e.g. word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
— Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
— Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
— Administer and provide User account provisioning & activities.
— Assign work orders / incidents to appropriate support teams and
follow up until closure.
— Route problems to internal 2nd and 3rd level IT support staff.
— Escalate complex problem to appropriate support specialists.
— Routine maintenance updates with other IT staff and business units.
— Initiates, Coordinate and manage relationships with vendors and
support staff that provide hardware / software / network problem resolution
— Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users.
— Identify, evaluate and prioritize customer problems and escalations
— Participate in on-going training and departmental development
— Ready to work in rotational shifts, 24 x 7 shifts to provide
— monitoring of IT infrastructure support.
JOB PROFILE – 2.
Skill: Service Desk
Work Location: Noida/Chennai/ Bangalore
Qualification: BTech (CSE/IT/ECE/EEE/E&IE) / BCA
Batch: 2014, 2015 & 2016 Pass Out (Freshers or Exprience)
Role:
He/she will be responsible in providing customer support / interaction support to the clients and online technical resolution.
Skill sets:
— Technical support in a global environment
— Knowledge of MS Outlook troubleshooting, Internet and Networking
— Technical Knowledge of operating systems like Windows XP
— Good communication and conversation skills (verbal and written)
— Willingness to work in 24*7 environment
Please revert back the student details in the attached format on or before 29/7/2016 .
Thanks & Regards,
Prof.Ashutosh Pradhan
HEAD CRC
R.D.Engineering College, Ghaziabad
Mob : 8588899714
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